Terms

1. About these terms

Tuart Labs is a trading name of Saif Rashid, a sole trader based in Perth, Western Australia (ABN 53 503 600 396). "We", "us" and "our" mean Tuart Labs. "You" means a person using this website or a business that uses our services.

Part A covers using this website. Part B covers our services. Before any work starts, we send you a written quote or agreement. If it says something different from these terms, the written quote or agreement applies.

2. Information on this site

The content on this website is general information about our services. It is not professional, legal or financial advice. We try to keep it accurate and up to date, but things change, so please check anything important with us.

Example calls, example chats, the missed-call calculator and the website concept sites are illustrations. The businesses, people, prices and reviews in them are made up and are not client work. Calculator results are estimates based on the numbers you enter, not a promise of results.

Prices on this site are in Australian dollars. The website cost estimator gives a guide; the final price is the one in your written quote.

3. Using the site fairly

Please don't misuse the site: for example by sending spam or false information through our forms, trying to break into or overload the site, or copying our content or design to pass off as your own. Links to other websites are for convenience; we don't control those sites.

4. What we provide

We provide AI phone agents (Tara), chatbots and websites for businesses. Exactly what's included for you — the plan, minutes, setup work, website package and price — is set out in your written quote or agreement. Our services are supplied to businesses, not for personal or household use.

5. Prices, GST and payment

• All prices are in Australian dollars. We're not registered for GST, so no GST is added. The price you see is the price you pay.
• Setup fees are paid before setup work starts, unless an offer waives them.
• Monthly plans are billed monthly in advance.
• 6 and 12-month plans are paid upfront for the whole term.
• Minutes: each call is rounded up to the next whole minute. Minutes you don't use in a month don't carry over.
• Extra minutes beyond your plan's included minutes are A$0.45 each, billed at the end of the month. Your monthly report shows your usage.
• Websites are paid as set out in your quote, for example a deposit before we start and the balance before the site goes live.
• Invoices are due within 7 days unless your quote says otherwise. If a payment is more than 14 days overdue, we may pause the service after giving you written notice.

6. Changing plan and cancelling

• Changing plan: you can move up or down at any time. We confirm the new price in writing before anything changes.
• Monthly plans can be cancelled at any time by email. The service runs to the end of the month you've paid for, and nothing more is charged after that.
• Leaving a 6 or 12-month plan early: we refund the months you haven't used, less a fee equal to one month of your plan.
• Setup fees are not refundable once setup work has started, because the work has been done.
• When the service ends, we remove the call divert from our side and give you back anything you need to switch it off on your phone. Your phone number always stays yours.

7. Offers

• 12-month plan: no setup fee on the phone agent.
• Chat with a phone plan: a chatbot is half price, with chat setup free, while you have any phone-agent plan.
• Website bundle: the discounts shown on our pricing page when you take a website and the phone agent together. The free first month has no obligation: after it, you choose a plan or switch it off. Nothing rolls over automatically.
• Founding offer: for our first 3 clients only, on monthly and 6-month plans, setup for A$250 and the first month free, in exchange for a short case study and one reference call.
• Chat at half price can be combined with any other offer. The 12-month plan, the founding offer and the website bundle all reduce the same phone-agent setup fee, so they don't stack: you get whichever one saves you the most.
• We may change or end offers for new clients at any time. An offer you've already accepted in writing stays as agreed.

8. Phone agent and chatbots: what to expect

• Tara and our chatbots are AI. They work from the information you give us and are very good, but they can mishear, misunderstand or make mistakes. Please check summaries and leads before acting on them, and tell us when something needs fixing.
• They are not an emergency service. Tara tells callers with an emergency to hang up and ring 000. Don't rely on the service for anything where a missed or wrong message could put someone at risk.
• We work hard to keep the service running, but we can't promise it will never be interrupted. Phone networks, internet connections and the providers we rely on can have outages, and we may need short maintenance windows.
• Tara answers incoming calls only. We don't make outbound sales calls or send marketing messages for you.
• Tara tells every caller they are speaking with an AI assistant and that the call is recorded. Please don't ask us to remove that.

9. Your responsibilities

• Give us accurate, up-to-date information about your business (services, prices, hours, areas, booking rules) and tell us when it changes.
• Set up the call divert on your phone with our help, and keep the phone service it depends on active.
• Follow up the leads and bookings we send you. What happens after we pass on a call is up to you.
• Handle your customers' personal information properly once we've passed it to you, including under any privacy laws that apply to your business.
• Only give us content (text, photos, logos, reviews) that you own or have permission to use. You're responsible if content you supply breaks someone else's rights.

10. Websites

• Your written quote sets the price, the pages and features, and the expected timeframe. Timeframes are estimates and depend on getting your content and feedback on time.
• Revisions during the build are unlimited within the agreed scope. New pages or features outside the scope are quoted separately before we do them.
• Once you've paid in full, you own your website's content and design and your domain name. We keep the right to reuse our general code, tools and know-how in other work.
• You pay domain, email and any other third-party costs directly to those providers. We help you set them up.
• The care plan (A$69 a month) is optional and can be cancelled monthly. Without it, hosting and updates after launch are your responsibility, and we can hand everything over to you.

11. Intellectual property

Apart from what you own under section 10, the content, design, code and branding of this website and our services belong to Tuart Labs or our licensors. You get to use our services for your business while you're a client. Your business information and your customers' information remain yours.

12. Australian Consumer Law and our liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

To the extent the law allows: where our services aren't of a kind ordinarily acquired for personal or household use, our liability for failing to meet a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again. Otherwise, our total liability to you is limited to the fees you paid us in the 3 months before the claim. We're not liable for indirect or consequential loss, such as lost profits, lost jobs or lost opportunities, including from a missed, misheard or wrongly summarised call or message.

13. Pausing or ending the service

We may pause or end a service if invoices remain unpaid after written notice, if the service is used unlawfully or to harm others, or if you seriously breach these terms and don't fix it within 14 days of us asking. If we end a service without you being at fault, we refund anything you've paid for time you won't receive.

14. Privacy

How we handle personal information, including call recordings, is explained in our Privacy Policy.

15. Disputes

If something isn't right, email us first at hello@tuartlabs.com.au and we'll try to sort it out quickly and fairly.

16. Changes to these terms

We may update these terms. The current version is always on this page. Changes don't affect a written quote or agreement you've already accepted, unless you agree.

17. Governing law

These terms are governed by the laws of Western Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of Western Australia.

18. Contact

Tuart Labs, Perth, Western Australia. Email hello@tuartlabs.com.au.